Refund policy

Return and Refund Policy

Last updated: October 9, 2026

At tavernora, customer satisfaction is important to us. We accept eligible returns requested within 30 calendar days after an order is delivered.

Please review the following terms and conditions before requesting a return.

1. Return Eligibility

To qualify for a return under our voluntary return policy, the item must generally be:

Unworn, unused, unwashed, and in the same condition in which it was received;
Returned with all original tags, accessories, manuals, and packaging where reasonably possible; and
Accompanied by the order number or other proof of purchase.

Trying on an apparel item solely to confirm fit does not make it used, provided it remains clean, undamaged, and has not been worn beyond what is reasonably necessary to determine fit.

Nothing in these conditions limits mandatory rights relating to defective, damaged, incorrect, misdescribed, or nonconforming goods.

2. How to Request a Return

To request a return, contact us within 30 calendar days after delivery at:

Email: ilonamuich118999@outlook.com

Please include:

Your full name;
Your order number;
The item you wish to return;
The reason for the return; and
Clear photographs or video if the item is damaged, defective, incorrect, or materially different from its description.

We will review your request and, if approved, provide return instructions and the correct return address.

Returns are accepted by mail only.

Do not send a product to our published business address or to any address shown on the original package unless we specifically authorize that address in writing.

Items returned without prior authorization may be refused or delayed where permitted by applicable law.

After receiving return approval, please ship the return within 14 calendar days and retain your tracking receipt until the return has been completed.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Returns Due to Our Error

tavernora pays reasonable approved return shipping costs when we confirm that an item arrived:

Damaged;
Defective;
Materially different from its description; or
Different from the item ordered.

We may provide a prepaid return label or another written resolution.

Please do not purchase return postage before receiving our instructions unless we specifically authorize it in writing.

Preference-Based Returns

Customers generally pay return shipping costs for preference-based returns, including:

Change of mind;
Ordering the wrong size or color;
Fit concerns; or
No longer wanting the item.

Customers may use a trackable postal or courier service unless our return instructions specify otherwise.

Approved returns are not subject to a separate restocking fee.

We do not reimburse unauthorized postage, premium or expedited return services, or unnecessary packaging expenses.

Where mandatory consumer law requires a different allocation of return costs, applicable law takes precedence.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us as soon as reasonably possible.

For claims under our voluntary return policy, please contact us within 30 calendar days after delivery.

This voluntary period does not limit any longer rights or remedies available under applicable law.

Where available, please provide:

Your order number;
A description of the problem;
Clear photographs or video of the product;
Photographs of the shipping packaging; and
A photograph of the shipping label.

After verification, we may provide an appropriate replacement, refund, or other remedy.

tavernora will cover approved return shipping costs where a return is required because of our error or a verified product defect.

5. Non-Returnable Items

The following products may be excluded from our voluntary return policy where permitted by applicable law:

Gift cards;
Personalized, customized, or made-to-order goods;
Products clearly marked “Final Sale” before purchase where such exclusion is legally permitted;
Worn, washed, altered, damaged, or incomplete products;
Products without original tags where tags were supplied;
Opened personal-care or hygiene-sensitive products;
Underwear, swimwear, or similar hygiene-sensitive products where protective seals or hygiene liners have been removed;
Perishable goods;
Hazardous materials; and
Products restricted from return shipment.

Discounted or promotional products are not automatically excluded from return solely because they were sold at a reduced price.

Nothing in this section limits rights relating to defective, damaged, incorrect, or misdescribed products.

6. Exchanges

Direct exchanges cannot always be guaranteed because inventory may change.

For preference-based changes, the most reliable method is to return the eligible product and place a new order.

If we supplied an incorrect, damaged, or defective product, please contact us before placing a replacement order so that we can provide the appropriate resolution.

Nothing in this section limits any rights or remedies provided by applicable law.

7. Order Changes and Cancellations

We will make reasonable efforts to assist, but cancellation or modification cannot be guaranteed after processing or fulfillment has begun.

If an order has already shipped, applicable return procedures will apply.

If tavernora cancels an order before shipment, any captured payment for the canceled product will be refunded to the original payment method.

Nothing in this section limits cancellation or refund rights that cannot legally be excluded.

8. Return Inspection and Refunds

We will notify you after an authorized return is received and inspected.

For approved returns under our voluntary policy, refunds will generally be issued to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to make the funds available.

tavernora provides free standard outbound shipping under our current Shipping Policy, so no standard outbound shipping charge is deducted from an approved voluntary return refund.

Optional premium or expedited shipping charges may be non-refundable where permitted by applicable law.

If more than 15 business days have passed since we confirmed approval of your voluntary-policy refund, contact:

ilonamuich118999@outlook.com

9. Refund Amount

Approved refunds generally cover the amount paid for the accepted returned product, including applicable item taxes that are refundable by law.

Where permitted by law, deductions may apply for damage or diminished value caused by handling beyond what is reasonably necessary to inspect the product.

Any deductions will be assessed consistently with applicable consumer law.

10. Mandatory Consumer Rights

Nothing in this Return and Refund Policy excludes or restricts any non-waivable consumer rights or remedies available under applicable federal, state, or local law.

Customers may have additional rights relating to defective, damaged, unsafe, misdescribed, or nonconforming goods.

Where applicable law provides more favorable rights than our voluntary return policy, those statutory rights take precedence.

11. Contact Us

For questions concerning returns or refunds, please contact:

Business Name: tavernora

Website: https://tavernora.com